Privacy Policy

Golden Path Support Services Pty Ltd ("we", "us") is committed to protecting your personal information in line with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and the NDIS Act 2013.

1. What we collect

• Identifying details, name, address, date of birth, contact details.
• NDIS information, participant number, plan details, plan management type.
• Health and disability information you choose to share, only where it's relevant to delivering safe support.
• Service records, shift notes, progress notes, incident reports.
• Website analytics, anonymised usage data via Microsoft Clarity to improve the site.

2. How we use it

We use your information only to deliver, coordinate and improve your NDIS supports, meet our legal and NDIS Quality & Safeguards Commission obligations, and respond to your enquiries.

3. Who we share it with

We never sell your information. We may share it with: your nominated support network (with your consent), your plan manager or LAC, regulators (NDIA, NDIS Commission), and our insurers, only where required.

4. How we protect it

Records are stored in secure, access-controlled systems hosted in Australia. Staff are trained in confidentiality and bound by signed agreements.

5. Your rights

• You can request access to your records at any time.
• You can ask us to correct anything that's wrong.
• You can withdraw consent for non-essential uses.
• You can complain to us, and to the Office of the Australian Information Commissioner (OAIC).

6. Contact our Privacy Officer

Email: hello@goldenpathsupportservices.com
Phone: 0430 082 367